[rt-users] Two emails per ticket, please help me thin this down....

[Gary Greene]

On 7/8/10 11:40 AM, "Kevin Falcone" <falcone at bestpractical.com> wrote:
> On Thu, Jul 08, 2010 at 10:54:53AM -0700, Gary Greene wrote:
>> For every ticket action from a privileged user, we're getting two email
>> messages. One is the comment, the other is the meta-transaction information
>> (when a ticket is given to a user, and such.) My manager has asked if there
>> is a way to trim that back to only the correspondence messages to lower the
>> chatter in his mailbox. Anyone know if there is a scrip I need to modify to
>> get the desired behaviour?
> 
> Sounds like you defined an On Transaction Notify AdminCcs with
> template Transaction Scrip.
> 
> If you look at the message id of the email you don't want, it contains
> a scrip-id in the second to last part of the left hand side.
> 
> -kevin

Thanks for the tip. This helped me figure out what the cause was. We had On
Owner Change, Notify Owner enabled. After removing that, it behaves how we
want :)

-- 
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell:  (650) 704-6633
Phone: (408) 240-1239