[rt-users] French Accent template issue

[Georghy]

Hi folks,
I was trying to forward a ticket via forward command on the web GUI
when I received the mail, accent are formated like this : é

Ceci est un ticket transféré dont le numèro est : #60

It seems that it is caused by wrong encoding somewhere
we check out database, apache and encoding is UTF-8
can you give me other ideas or config file to check out ?
what should I expect in apache and database encoding ?

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Cordialement / Greetings