[rt-users] Customised Ticket data entry forms when modifying tickets

[gordon at cryologic.com]

Hi,

I can quite easily create forms to customise (per queue) the data entry 
for a ticket on "Ticket Creation" (email data into RT).
However, I would like to do something similar when modifying existing 
tickets. It sounds like something that should be possible (if not easy) 
but I can't find any information on it.
Is it indeed possible, and if so is there anywhere I can go to for more 
information?

Cheers
Gordon