[rt-users] Possible?

[Gene LeDuc]

On 7/19/2010 4:21 AM, Jim Tambling wrote:
> Hi list,
> How would I dosomething like this in RT? I want it to apply to all
> queues/tickets.
> When due date = today, make priority = 0
> Many thanks, Jim

Hi Jim,

As far as I know, RT is event driven so it wouldn't be able to do this 
on its own.  It should be a fairly simple matter to do this with a cron 
job and custom perl script, however.

Regards,
Gene