[rt-users] Possible?

[Jim Tambling]

Thanks to you both. Rt-crontool is just what it needed.

Regards, Jim

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth
Marshall
Sent: 19 July 2010 17:42
To: Gene LeDuc
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Possible?


On Mon, Jul 19, 2010 at 09:04:26AM -0700, Gene LeDuc wrote:
> On 7/19/2010 4:21 AM, Jim Tambling wrote:
>> Hi list,
>> How would I dosomething like this in RT? I want it to apply to all 
>> queues/tickets. When due date = today, make priority = 0
>> Many thanks, Jim
>
> Hi Jim,
>
> As far as I know, RT is event driven so it wouldn't be able to do this

> on
> its own.  It should be a fairly simple matter to do this with a cron
job 
> and custom perl script, however.
>
> Regards,
> Gene
>

This seems tailor-made for rt-crontool. It should be in your
RT bin directory, "rt-crontool --help" should get you started.

Cheers,
Ken

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