[rt-users] Customization / Callback Question for "Ticket/Elements/Tabs".

[Christian Loos]

Hi Torben,

you should move your callback from
/usr/local/share/request-tracker3.8/html/Callbacks/Ticket/Elements/Tabs/Default
to
/usr/local/share/request-tracker3.8/html/Callbacks/MyCallbacks/Ticket/Elements/Tabs/Default
and replace MyCallbacks with a name of your choice.
Restart the webserver and everything should be fine.

You should take a look at:
http://wiki.bestpractical.com/view/CustomizingWithCallbacks

Chris

Am 21.07.2010 09:50, schrieb Nehmer Torben:
> Good morning,
> 
>  
> 
> I am currently trying to customize RTs Action Listing in the top of the
> Ticket Display (Comment, Correspond, Forward, Resolve). I am using
> callbacks, but they do not invoke as expected. As a basic idea I have
> been using the example of Dirk Pape, specifically
> http://page.mi.fu-berlin.de/dirkpape/rt3/Callbacks/MI/Ticket/Elements/Tabs/Default
> 
>  
> 
> The code I am actually using looks like this:
> 
>  
> 
> <%INIT>
> 
> if ($Ticket) {
> 
>         # overwrite the default Action for Resolve to Correspond
> 
>         if ( $Ticket->CurrentUserHasRight('ModifyTicket') && (
> $Ticket->Status ne 'resolved' ) ) {
> 
>                 $actions->{'G'}->{'path'} =
> "Ticket/Update.html?Action=Respond&DefaultStatus=resolved&id=".$Ticket->id;
> 
>         }
> 
>  
> 
>         # Set To Test
> 
>         if ( $Ticket->CurrentUserHasRight('ModifyTicket') && (
> $Ticket->Status ne 'test' ) ) {
> 
>                 $actions->{'T'} = {
> 
>                         title => 'Test',
> 
>                         path =>
> "Ticket/Update.html?Action=Respond&DefaultStatus=test&id="
> 
>                                 . $Ticket->id };
> 
>         }
> 
>  
> 
>         # Add as Watcher
> 
>         if ( $Ticket->CurrentUserHasRight('Watch') ) {
> 
>                 $actions->{'W'} = {
> 
>                         title => loc('Watch'),
> 
>                         path =>
> 'Ticket/ModifyPeople.html?Ticket-AddWatcher-Principal-'
> 
>                                 . $Ticket->CurrentUser->id
> 
>                                 . '=Cc&id='.$Ticket->id };
> 
>         }
> 
>  
> 
> }
> 
> # $actions->{'ZZ2'} = { title => 'test2', path => 'test2' };
> 
> </%INIT>
> 
> <%ARGS>
> 
> $Ticket => undef
> 
> $actions => undef
> 
> </%ARGS>
> 
>  
> 
> The callback actually gets called, if I uncomment the “ZZ2” entry, it
> gets shown as expected. Unfortunately, the $Ticket object is undefined
> and thus breaks the entire idea.
> 
>  
> 
> I am using RT 3.8.8 installed from Debian packages, the callback has
> been placed into
> /usr/local/share/request-tracker3.8/html/Callbacks/Ticket/Elements/Tabs/Default.
> 
>  
> 
> I would appreciate any hints, why this does not work.
> 
>  
> 
> Best regards,
> Torben Nehmer
>