[rt-users] Request Tracker customisation

[Georghy]

Hi folks,
we have set up a RT webserver and we are searching for a way to change 
some default behaviour.
My boss want me to have several E-mails for one customer it seems I had 
to use RT Extension MergeUsers to do this
or can you tell me an other way ?
Is this Extension really helpfull within my situation ?

We also want to deactivate some information showed on the client 
selfservice, for exemple change status information
and reminder are not relevant for our customer
Do you know a way to do that ? (disabling scrips I guess but I can't 
find out wich one)

Thanks for all your help

-- 
Cordialement / Greetings