[rt-users] Configure Fetchmail to create tickets

[Mike Johnson]

Yes, this all goes into the .fetchmailrc file for the user executing
fetchmail, and yes, you'd have to adjust the settings to point to your
various pieces like perl, mailgate, RT url(note mine doesn't end with /rt3),
and obviously the email server you are needing to pull emails from.

HTH.
Mike.



On Wed, Jul 28, 2010 at 2:24 PM, George Simpson
<simpsongeorge68 at gmail.com>wrote:

> Thanks for the reply!
>
> I am really new to all of this, I just became an Intern at this company
> after one year of college and they asked me to set up RT. The
>
> poll imap.gmail.com proto imap port 993:
> username helpdesk at mydomain.com password mypassword  ssl mda "/usr/bin/perl
> /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com --queue General
> --action correspond"
>
> goes in the fetchmail.conf file right? I can do something like that for the
> .fetchmailrc file, if that is the right one. The difference is that our
> rt-mailgate path is usr/sbin/rt-mailgate is that all I put for "usr/bin/perl
> /opt/rt3/bin/rt-mailgate"?
>
> Thanks for the help, and sorry for the complete lack of knowledge.
>
> George
>
>
> On Wed, Jul 28, 2010 at 11:09 AM, Mike Johnson <mike.johnson at nosm.ca>wrote:
>
>> In your fetchmail config, you tell fetchmail to send the emails it grabs
>> to a specific process.  For RT to create a ticket from an email, you need to
>> give the email to rt-mailgate.
>>
>> You do this through the fetchmail config file.
>>
>> This is an example of one grabbing email from a google apps account and
>> sending it to rt-mailgate
>>
>> poll imap.gmail.com proto imap port 993:
>> username helpdesk at mydomain.com password mypassword  ssl mda
>> "/usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com--queue General --action correspond"
>> Hope that helps.
>> Mike.
>>
>>
>>
>>
>>   On Wed, Jul 28, 2010 at 1:08 PM, George Simpson <
>> simpsongeorge68 at gmail.com> wrote:
>>
>>>  Hello again.
>>>
>>> We finally got fetchmail to work! thanks to everyone who helped, it now
>>> is up and running. However, we hit a snag while trying to set it up so that
>>> people just sent emails to helpdesk at myurl.com and it creates a ticket. I
>>> think we have to set up aliases in fetchmail so that that email address is
>>> forwarded to the RT helpdesk queue, but I cannot seem to find out how to do
>>> it. Is there any documentation about doing this anywhere? I cannot seem to
>>> find it here nor with the all-powerful google. Thanks in advance, and I
>>> really appreciate everyones help!
>>>
>>> George
>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> Buy a copy at http://rtbook.bestpractical.com
>>>
>>
>>
>>
>> --
>> Mike Johnson
>> Datatel Programmer/Analyst
>> Northern Ontario School of Medicine
>> 955 Oliver Road
>> Thunder Bay, ON   P7B 5E1
>> Phone: (807) 766-7331
>> Email: mike.johnson at nosm.ca
>>
>
>


-- 
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca
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