[rt-users] All tickets in all my queues
jan.mach at cesnet.cz
Tue Jun 1 06:40:38 EDT 2010
I am sorry for duplicity but after I send the previous mail I realized I
should say more about why I choose this approach. Previously I wrote
I would like to create the search, that would list all tickets in all
queues the current user (the user performing the search) is member of.
Is there any way to do that? I would like to modify this search a
further more and then use it for separate dashboard, which each user
could then subscribe - the main idea is to create this way reminders of
long inactive tickets.
And now the new stuff:
Yes, I know there are several scripts to be run by crontab that do
reminders, but this search approach would be more elegant and user could
configure the reminding himself.
Thanks in advance
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