[rt-users] Creating a read-only monitor type role

Thierry Thelliez thierry.thelliez.tech at gmail.com
Wed Jun 2 19:47:08 EDT 2010


You are right and I overlooked the rights under for that queue for
Privileged users.

On the other hand there is maybe a UI improvement to consider: If a
user has no rights to create a ticket, you can still see the quick
ticket creation dialog and the create ticket button, even if using
them results in an error message since no queue is assigned. I would
be cleaner to not present this dialog and button in the first place.


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