[rt-users] Forward template broken in 3.8.6+

Kevin Falcone falcone at bestpractical.com
Fri Jun 4 16:31:25 EDT 2010

On Fri, Jun 04, 2010 at 02:25:21PM -0400, Jerrad Pierce wrote:
> Thanks! found the Forward Ticket template, and the modifications work there,
> but even though I've updated the Forward template, I still get messages with
> the format specified in etc/initialdata:
>     This is forward of transaction #178384 of a ticket #11761

That implies you should have an error in the logs, you're seeing the
"Parsing the template and building a mail failed, use a fallback"
code.  Look in RT::Interface::Email 

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