[rt-users] RT email time

[Juan N. DLC]

Thank you for all your replays,

For correction, I'm not trying to tdo queries to my RT DB, my problem is
that for some reason between RT and MySQL is a time_zone problem. my RT GUI
have the correct time/date but MySQL is using UTC time, 4 hours ahead the
real time.

On Wed, Jun 9, 2010 at 10:57 AM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Wed, Jun 09, 2010 at 09:01:34AM -0400, Juan N. DLC wrote:
> >    So then, there is no way to change this? other than move my server
> local time 4 hours behind
> >    the real time? That would affect the RT GUI too.
>
> Juan
>
> As James correctly stated, RT stores dates in the database in GMT and
> converts them for display in the UI.  If you want to pull data
> directly from the DB, you will have to do your own conversion.
> If you are pulling from the API or the UI and getting the wrong date
> then that would be interesting.
>
> -kevin
>
> >    On Thu, Jun 3, 2010 at 11:46 AM, James Moseley <[1]
> jmoseley at corp.xanadoo.com> wrote:
> >
> >      I believe RT, by design, uses the UTC timestamp when storing data in
> the database.
> >
> >      --
> >      James
> >
> >      On Thu, Jun 3, 2010 at 10:19 AM, Juan N. DLC <[2]
> juann.dlc at gmail.com> wrote:
> >
> >        Yes, I do have the TZ configured in my RT_SiteConfig.pm
> >
> >        # Time Zone:
> >        Set($Timezone , 'America/Puerto_Rico');
> >
> >        LIke I said, the GUI time is working fine, the problem is MySQL,
> when creating a ticket it
> >        set the Creation Time 4 hours after the real time.
>
>
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>
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