[rt-users] RT at a glance for groups

Chris Hall hiro24 at gmail.com
Thu Jun 10 08:20:08 EDT 2010


Is it possible?  For example, we have our users divided into groups of
like... helpdesk.. corporate support.. field techs... I'd like to make a
custom search to display the helpdesk tickets via RT at a glance for the
members of the helpdesk group, but I see how to do it via individual users,
or global.. but not via group.  Is this functionality available?
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