[rt-users] problem with trigger

[Michael W. Lucas]

Forgot to say, I'm running RT 3.8.6 on FreeBSD 8.

Thanks,
==ml

On Tue, Jun 15, 2010 at 03:05:56PM -0400, Michael W. Lucas wrote:
> Hi,
> 
> I'm trying to write a trigger for a particular custom field, as
> described at
> http://wiki.bestpractical.com/view/OnCustomFieldValueChange, and
> apparently I don't understand something.  I'd appreciate any
> enlightenment anyone can offer, pointers to docs I should read, etc.
> 
> I have a CustomField called "Port Completion".  When this CustomField
> is set to "Ported and Routed", I want the call assigned to myself.
> This CustomField appears to be Field 15, given that the URL ends in
> "Modify.html?id=15".
> 
> I've created a scrip for my test queue with the following settings:
> 
> Description: assign owner on port completion
> Condition: user defined
> Action: user defined
> Template: Global template: Transaction
> Stage: TransactionCreate
> 
> My custom condition is taken straight from the example.
> 
> unless (
>  ( $self->TransactionObj->Type eq "CustomField"
>    &&  $self->TransactionObj->Field == 15 )
>  ||  $self->TransactionObj->Type eq "Create"
>  ) {
>    return 0;
> }
> 
> return 0 unless $self->TicketObj->FirstCustomFieldValue('Port Completion') 
> =~ /Ported and Routed/i;
> 
> 1;
> 
> The Custom action preparation code is:
> 
> $self->TicketObj->SetOwner('Michael W Lucas');
> return 1; 
> 
> There is no cleanup code.  This looks like it should be perfectly
> straightforward.
> 
> Any suggestions, folks?  Is there any place I can trace what's
> happening in the scrip, or what RT is doing when this is run?
> 
> Thanks,
> ==ml
> 
> -- 
> Michael W. Lucas 	mwlucas at BlackHelicopters.org
> http://www.MichaelWLucas.com/, http://blather.MichaelWLucas.com/
> New book:  Network Flow Analysis
> pre-order now!  http://www.networkflowanalysis.com/
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

-- 
Michael W. Lucas 	mwlucas at BlackHelicopters.org
http://www.MichaelWLucas.com/, http://blather.MichaelWLucas.com/
New book:  Network Flow Analysis
pre-order now!  http://www.networkflowanalysis.com/