[rt-users] How do I exclude a global scrip for specific queues
slamp slamp
slackamp at gmail.com
Tue Jun 15 17:28:11 EDT 2010
I have a global scrip
Condition: User defined
Action: Notify All
I have this in my custom condition:
return (($self->TransactionObj->Type eq "Correspond") &&
($self->TicketObj->QueueObj->Name ne "Q1"));
return (($self->TransactionObj->Type eq "Correspond") &&
($self->TicketObj->QueueObj->Name ne "Q2"));
return (($self->TransactionObj->Type eq "Correspond") &&
($self->TicketObj->QueueObj->Name ne "Q3"));
Scrip is not executed when the queue is Q1, however it is executed
when the queue is either Q2 or Q3. I think I need to somehow combine
the logic but i am not much of a perl guy.
Any help is appreciated.
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