[rt-users] How do I exclude a global scrip for specific queues

[Björn Schulz]

Hi,

try this http://github.com/tbrumm/RT-Extension-QueueDeactivatedScrips

I think it should do what you like...

best
  björn

Am 15.06.10 23:31, schrieb slamp slamp:
> On Tue, Jun 15, 2010 at 5:28 PM, slamp slamp<slackamp at gmail.com>  wrote:
>> I have a global scrip
>>
>> Condition: User defined
>> Action: Notify All
>>
>> I have this in my custom condition:
>>
>> return (($self->TransactionObj->Type eq "Correspond")&&
>> ($self->TicketObj->QueueObj->Name ne "Q1"));
>> return (($self->TransactionObj->Type eq "Correspond")&&
>> ($self->TicketObj->QueueObj->Name ne "Q2"));
>> return (($self->TransactionObj->Type eq "Correspond")&&
>> ($self->TicketObj->QueueObj->Name ne "Q3"));
>>
>> Scrip is not executed when the queue is Q1, however it is executed
>> when the queue is either Q2 or Q3. I think I need to somehow combine
>> the logic but i am not much of a perl guy.
>>
>> Any help is appreciated.
>>
>
> Would something like this work?
>
> return (($self->TransactionObj->Type eq "Correspond")&&
> (($self->TicketObj->QueueObj->Name ne "Q1") ||
> ($self->TicketObj->QueueObj->Name ne "Q2") ||
> ($self->TicketObj->QueueObj->Name ne "Q3")));
>
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