[rt-users] Some Implementation Questions

[Jerrad Pierce]

>>> 2.) Is there any way to include screenshots (or other images) in the
>>> ticket body? I see there is a multitude of options for rich text
>>> display, including a "paste from Word" but I don't see anything about
>>Just upload the image as an attachment.
>
> I know we can upload attachments, this would be fine for me
> personally, but the bigwigs just want to copy and paste directly into
> the body like they can with e-mail. Pasting into a file (which,
If they want "like email," then why don't they just send an email?
If the bigwigs are not so technically adept, why expose them to
the intricacies of the web interface?