[rt-users] Some Implementation Questions

[Jerrad Pierce]

On Thu, Jun 17, 2010 at 14:51, AJ Ferrigno <aj.ferrigno at gmail.com> wrote:
> Jerrad,
>
> I suppose I could advocate sending an e-mail in to create a ticket
> with screenshots, but then we'd have to set up a mail address for each
> queue (as I understand how it works) when currently we would only have
> a mailbox for a certain limited number of queues. Not a big deal I
> guess. Also, we are trying to capture some custom fields upon ticket
Not at all, you can have rtmailgate use the address extension to
specify the queue.

Network problem? email rt+network at example.com
Suggestion? talk to rt+suggestion at example.com
Leaky faucet? gripe at rt+janitor at example.com

> creation, a couple of which should be required, and I'm not sure it's
> possible to do that via e-mail? (or if it were via some structured
> text, I'm not sure it's possible to expect those same users to adhere
> to those rules every time). Although I guess I could make it the queue
There is an extension for manipulating custom fields via email.