[rt-users] Child Ticket Creation with PDF Attachment

Jonathan Rummel jrummel at imapp.com
Tue Jun 22 14:57:55 EDT 2010


Did you have any success with this?  I'm trying to do something similar.


TONY JOHN - ERS, HCL Tech wrote:
> Hi ,
> Im trying to create a Child Ticket with a pdf attachment .The pdf which
> needs to be attached to the Child Ticket should be same as the pdf
> attached in the Parent Ticket.The Template which I use fails to attach the
> Parent ticket pdf attachment to the Child Ticket. The Template which I
> tried is given below:
> ===Create-Ticket: Child
> Subject: {$Tickets{'TOP'}->Subject}
> Queue: 13
> Status: open
> Parents: TOP
> Type: ticket
> Content-Type: application/pdf
> Due: {$Tickets{'TOP'}->Due()}
> RT-Attach-Message: Yes
> Contents: {$Tickets{'TOP'}->Transactions->First->Attachments();}
> Any Help?
> Thanks,
> Tony John
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