[rt-users] Child Ticket Creation with PDF Attachment
Jonathan Rummel
jrummel at imapp.com
Tue Jun 22 14:57:55 EDT 2010
Tony,
Did you have any success with this? I'm trying to do something similar.
Thanks!
Jonathan
TONY JOHN - ERS, HCL Tech wrote:
>
> Hi ,
>
> Im trying to create a Child Ticket with a pdf attachment .The pdf which
> needs to be attached to the Child Ticket should be same as the pdf
> attached in the Parent Ticket.The Template which I use fails to attach the
> Parent ticket pdf attachment to the Child Ticket. The Template which I
> tried is given below:
>
> ===Create-Ticket: Child
> Subject: {$Tickets{'TOP'}->Subject}
> Queue: 13
> Status: open
> Parents: TOP
> Type: ticket
> Content-Type: application/pdf
> Due: {$Tickets{'TOP'}->Due()}
> RT-Attach-Message: Yes
> Contents: {$Tickets{'TOP'}->Transactions->First->Attachments();}
>
> Any Help?
>
> Thanks,
> Tony John
>
> DISCLAIMER:
> -----------------------------------------------------------------------------------------------------------------------
>
> The contents of this e-mail and any attachment(s) are confidential and
> intended for the named recipient(s) only.
> It shall not attach any liability on the originator or HCL or its
> affiliates. Any views or opinions presented in
> this email are solely those of the author and may not necessarily reflect
> the opinions of HCL or its affiliates.
> Any form of reproduction, dissemination, copying, disclosure,
> modification, distribution and / or publication of
> this message without the prior written consent of the author of this
> e-mail is strictly prohibited. If you have
> received this email in error please delete it and notify the sender
> immediately. Before opening any mail and
> attachments please check them for viruses and defect.
>
> -----------------------------------------------------------------------------------------------------------------------
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
--
View this message in context: http://old.nabble.com/Child-Ticket-Creation-with-PDF-Attachment-tp26951892p28963734.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
More information about the rt-users
mailing list