[rt-users] Can't change the password on new user

Kenneth Crocker kfcrocker at lbl.gov
Tue Jun 22 21:39:00 EDT 2010


I think I saw something like this awhile ago. The key was in how you read
the message. What it means is for you to enter *"your own"* password (that
means you, the person doing the update) in order to set the password for the
user you are working on.

Hope this helps.


On Tue, Jun 22, 2010 at 1:08 PM, Kerry <kpenland at bigtube.net> wrote:

>  Hi folks,
> I'm new to RT,  I've just installed ver 3.8.8 and when I add a user it adds
> the user ok but when trying to modify that user and entering a new password
> I get the results
> Results
>    - Please enter your current password. Password has not been set.
>  I looked in the database table and the password has *NO_PASSWORD* in the
> password field but I have been unsuccesful at adding a password for a new
> user.
> I have both checkboxes checked.
> Access control
>  Let this user access RT
>  Let this user be granted rights
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
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