[rt-users] Scheduled tasks based on custom field

Kenneth Crocker kfcrocker at lbl.gov
Tue Jun 22 21:56:02 EDT 2010


What's wrong with using the "Starts" and "Due" date fields in the ticket? It
seems to me they are the same thing you are looking to do with those Custom


On Tue, Jun 22, 2010 at 7:34 AM, Jonathan Rummel <jrummel at imapp.com> wrote:

> Hi everyone,
> I have a queue called 'Research' that I want to have 2 CF's in.  Both CFs
> will be an 'enter one value' field.  One called "Start Date" which will get
> a date entered into it in XX/XX/XXXX format, and another called "Repeat
> every (months)" where the user will just enter in a number for how many
> months they want between the ticket's creation.
> I plan on making a cron job for the ticket creation, but is there a way for
> me to use what is entered into the above CFs to tell the cron job when to
> create the appropriate tickets?
> Thanks!
> Jonathan
> RT 3.6.5, MySQL
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