[rt-users] Getting customfield value for a ticket

[Johan Sjöberg]

-----Original Message-----
From: Wolfram Huettermann [mailto:wolfram.huettermann at desy.de] 
Sent: den 24 juni 2010 15:48
To: Johan Sjöberg
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Getting customfield value for a ticket

Johan Sjöberg wrote:
>
> Hi.
>
> We have a custom field named "Customer" that we set for our tickets. I 
> am trying to modify this report to summarize time worked per customer 
> during the given time period: 
> http://wiki.bestpractical.com/view/TimeWorkedReport
>
> The problem I have is to get the custom field value for a ticket.
>
> I have a Ticket "Object" that is created by
>
> my $t = new RT::Ticket($session{'CurrentUser'});
>
> $t->Load($tr->ObjectId);
>
> After that I want to get the Custom Field value for this ticket. I can 
> see the data in the ObjectCustomFieldValues table, but I do not know 
> how to get the information I want.
>
> I have the ticket id in $t->id and the CustomField id is 19.
>
> I have tried using the different functions available in the RT perl 
> modules, but have been unable to get it right.
>
> I know very little perl, so I have been working at a trial and error 
> basis.
>
> Do you have any tips for me on how to get it to work?
>
> Best Regards,
>
> Johan Sjöberg
>
> ------------------------------------------------------------------------
>
>
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Hello Johann,

Use $t->Content if this custom field only stores one value.

Greetings,

Wolfram

Hi.

Does that work when $t is a ticket? Won't that just return the content of the ticket? If there even is a Content "property" for the ticket.
BTW, I am using RT 3.8.2 if that matters.

/Johan