[rt-users] Scrip - merge custom fields

Robin Williams r.williams at lancs.ac.uk
Sat Jun 26 17:18:41 EDT 2010


Hi all,

I'm wondering if anyone has previously written a scrip to merge the 
custom fields of two or more tickets when tickets are merged?  I'm using 
"enter multiple values", but any of the multi-value custom field types 
would be a good start for me to modify.  I see there is an example of an 
'on merge' condition detailed here 
http://wiki.bestpractical.com/view/OnMerge which presumably I'd need to 
use to call the scrip, if I'm not mistaken?

Thanks for any pointers anyone can offer - if no one has already done 
it, I better start brushing up on my perl!
Robin.



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