[rt-users] RT::Authen::ExternalAuth and new unprivileged user creation

Jon Tollerton jtollerton at zoominternet.net
Mon Jun 28 10:06:50 EDT 2010

I recently upgraded from RT 3.8.1 to 3.8.8, authenticating against an 
OpenLDAP server.  I've seen a few posts indicating that the creation of 
new users doesn't work when using RT::Authen::ExternalAuth, with the 
workaround being to disable that plugin, create the user, and then 
enable the plugin again.  However, I'm seeing that problem with the 
creation of unprivileged users as well.  I need to be able to accept 
tickets via email from currently unknown users.  Do I have a 
configuration problem, or is RT::Authen::ExternalAuth no longer 
compatible with accepting tickets via email.


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