[rt-users] correspondence emails not being sent

[John Roman]

there are no queue specific templates for this queue, only globals

On Mon, 1 Mar 2010, Kenneth Marshall wrote:

> Date: Mon, 1 Mar 2010 07:47:41 -0600
> From: Kenneth Marshall <ktm at rice.edu>
> To: John Roman <nimbius at sdf.lonestar.org>
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] correspondence emails not being sent
> 
> Have you check the queue specific templates? Maybe you are
> having the default responsed overridden with an empty/no
> response.
>
> Ken
>
> On Mon, Mar 01, 2010 at 01:32:40PM +0000, John Roman wrote:
>> I have a problem with email from a certain queue not getting sent.  a
>> users corresponding to the ticket should accordingto global scripts have
>> a message sent to all cc's and admincc's, but alas this just isnt so.
>>
>> ive tried sendmail, and sendmailpipe mailertypes to resolve this issue,
>> but it appears to be isolated to this one queue.
>>
>>
>>
>> nimbius at sdf.lonestar.org
>> SDF Public Access UNIX System - http://sdf.lonestar.org
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
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>>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
> 2010 RT Training Sessions!
> San Francisco, CA, USA - Feb 22 & 23
> Dublin, Ireland - Mar 15 & 16
> Boston, MA, USA - April 5 & 6
> Washington DC, USA - Oct 25 & 26
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>

nimbius at sdf.lonestar.org
SDF Public Access UNIX System - http://sdf.lonestar.org