[rt-users] CommandByMail Extension
Ken Crocker
kfcrocker at lbl.gov
Wed Mar 3 14:39:29 EST 2010
To list,
I've finally got CommandByMail to work with Custom Fields. Apparently,
for any Custom Field to work, it needs to have a one-word name or a
hyphenated name. I didn't read this in any of the READ ME's. So, since
98% of my Custom Fields have more than one word, like "Migrated Date", I
will need to change it to "Migrated-Date" and change all queries to look
for a hypenated version of what they used to look for. OH Well, at least
it now works.
Thanks anyway.
Kenn
LBNL
On 2/23/2010 1:43 PM, Kevin Falcone wrote:
> On Tue, Feb 23, 2010 at 10:59:51AM -0800, Ken Crocker wrote:
>
>> I've installed CommandByMail. The instructions describe the ability to
>> create a ticket WITH CustomField values. However, I'm finding this
>> doesn't seem to be true. Do I also need to install an additional
>> extension for this?
>>
>
> What did you try, how did it fail, etc etc.
> You can certainly set Custom Fields with CommandByMail
> You can also use the ExtractCustomFieldValues extension, depending on
> what you're doing
>
> -kevin
>
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