[rt-users] CommandByMail Extension

[Ken Crocker]

To list,

I've finally got CommandByMail to work with Custom Fields. Apparently, 
for any Custom Field to work, it needs to have a one-word name or a 
hyphenated name. I didn't read this in any of the READ ME's. So, since 
98% of my Custom Fields have more than one word, like "Migrated Date", I 
will need to change it to "Migrated-Date" and change all queries to look 
for a hypenated version of what they used to look for. OH Well, at least 
it now works.

Thanks anyway.

Kenn
LBNL

On 2/23/2010 1:43 PM, Kevin Falcone wrote:
> On Tue, Feb 23, 2010 at 10:59:51AM -0800, Ken Crocker wrote:
>   
>> I've installed CommandByMail. The instructions describe the ability to 
>> create a ticket WITH CustomField values. However, I'm finding this 
>> doesn't seem to be true. Do I also need to install an additional 
>> extension for this?
>>     
>
> What did you try, how did it fail, etc etc.
> You can certainly set Custom Fields with CommandByMail
> You can also use the ExtractCustomFieldValues extension, depending on
> what you're doing
>
> -kevin
>   
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