> On Thu, Mar 04, 2010 at 02:46:29PM -0500, Kevin Squire wrote: >> I am currently revisiting the "Canned-Reply" idea. >> http://wiki.bestpractical.com/view/CannedReplies > > Is there a reason to use this rather than the RTFM extension? It's a much simpler system, but at this point it sounds like he maybe should be using RTFM.