[rt-users] RT 3.8 and Apache 2, NoAuth pages not parsed by RT?

[Kevin Falcone]

On Thu, Mar 04, 2010 at 04:28:41PM -0600, Zuckercorn, Barry wrote:
> On Thu, Mar 4, 2010 at 3:51 PM, Kevin Falcone <falcone at bestpractical.com> wrote:
> > On Thu, Mar 04, 2010 at 03:47:21PM -0600, Zuckercorn, Barry wrote:
> >> One more thing I forgot to add is that I can never access /NoAuth/ on
> >> the same port as the RT application itself, it always returns me to
> >> the login screen and gives a page not found error.
> >>
> >> e.g. https://rthost.tld:8383/NoAuth/images/
> >>
> >> Gives me an RT-generated "The page you requested could not be found |
> >> Please check the URL and try again" page.  In the process of
> >> troubleshooting this NoAuth page problem I've setup a vhost for the
> >> NoAuth pages, which is where they don't execute.
> >>
> >> I'm quite certain this is a simple matter but I"ve been having a
> >> difficult time with it.  What should the directives in Apache's
> >> httpd.conf look like for proper access to pages under /NoAuth/
> >> directories?
> >
> > Have you tried the configuration directives from the README included
> > with RT?  You shouldn't need any particular /NoAuth/ stanzas, other
> > than the NoAuth/images one, which is really just for performance
> > serving static files.
> >
> > Also, you want to pick mod_perl or fastcgi, not try to use both of
> > them.
> 
> I did remove my mod_perl load and I have looked at the README included
> with RT.  Under the fastcgi section the only reference to NoAuth is
> this:
> 
>    Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/
> 
> Which I have (though I changed the filesystem path to match my
> install) in the Virtual Host configuration directive:
> 
> <VirtualHost prod-interface-ipaddress:8383>
>     ServerName host.fqdn
>     Alias /NoAuth/images/ /local/rt/rt-current/share/html/NoAuth/images/
>     Alias /NoAuth/resnet/ /local/rt/rt-current/share/html/NoAuth/resnet/

This rather explicitly tells apache *not* to pass the resnet pages
through RT, so I'm hardly surprised that it is failing.

-kevin

>     DocumentRoot "/local/rt/rt-current/share/html"
>     ScriptAlias / /local/rt/rt3/bin/mason_handler.fcgi/
> 
> ...mumble mumble SSL configuration... logs...</VirtualHost>
> 
> I added the /NoAuth/reset/ alias due to that url still not working.
> 
> If I try to go to https://host.fqdn:8383/NoAuth/resnet/index.html I am
> getting a page that doesn't render correctly in 3.8 but did in 3.6
> (but again I moved from mod_perl to fcgi and am not clear on the
> impact this has on executing the perl inside the page)
> 
> Instead of building the nice HTML table with the open tickets for that
> group to view it spits back the code:
> 
> 	<%$ticket->Id%>
> 
> Which used to fill a table cell with the ticket ID number.  Or  `%
> print $CF1;`  where the IP address used to go, etc.
> 
> If this isn't a supported mechanism (I inherited this RT system) is
> there a way to provide local users access to the same type of data in
> a page that can be protected with htaccess instead of browsing full
> ticket details inside of RT?
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