[rt-users] logging from scrips

[Martin Drasar]

Dne 9.3.2010 0:29, Martin Drasar napsal(a):
> Hi everyone,
> the issue from subject was discussed several times, but sadly I have not
> been able to find a solution that is working for me.
> 
> I have a scrip that should launch after new ticket is created.
> 
> Condition: On Create
> Action:    User defined
> Template:  My own defined template
> Stage:     Transaction create
> 
> Inside the user condition I have this piece of code:
> 
> $RT::Logger->info("Entering the scrip I have written");
> $RT::Logger->info($self->TicketObj->Status);
> $RT::Logger->info("Leaving the script I have written");
> return 1;
> 
> I would expect this code to write three messages into log and send the
> message using given template (the template has everything hardcoded, so
> it should be ok). However no mail gets sent and nothing is in log.
> 
> This scrip should be running because in rt.log I can see:
> 
> [debug]: Found 1 scrips
> (/usr/share/request-tracker3.6/lib/RT/Scrips_Overlay.pm:365)
> 
> which is changed to 0 when I disable the scrip.
> 
> I have enabled the $DevelMode, and set $LogToFile to 'debug' (I have
> even tried to set $LogToSyslog to 'debug'), restarted the server, but
> nothing happened. There is nothing in rt.log, syslog, apache error.log,
> nowhere.
> 
> Could you please help me finding where the problem can be?

Well it seems that the condition was to blame. Being set to 'On Create'
my user condition have not been evaluated.

I have changed it to 'User defined' and everything works as it should,
including the logging.