[rt-users] History order 3.8.7

[Laura Grella]

Thanks...will do that. We actually did that on the old version. Just thought
there was a way to do it globally via the UI..

Thanks again.

--Laura

Raed El-Hames-2 wrote:
> 
> Laura;
> 
> Change it in RT_Config.pm (Should be RT_SiteConfig.pm)..
> the bit you are looking for is
> 
> =item C<$OldestTransactionsFirst>
> 
> By default, RT shows newest transactions at the bottom of the ticket
> history page, if you want see them at the top set this to '0'.  This
> option can be overridden by users in their preferences.
> 
> =cut
> 
> Set($OldestTransactionsFirst, '1');
> 
> Regards;
> 
> Roy
> 
> Laura Grella wrote:
>> We just upgraded to 3.8.7 from 3.6.6 and so far so good...The only
>> question I
>> have is about the order history of tickets. I understand that you can now
>> modify the history order from the UI under preferences->ticket
>> display->show
>> oldest history first and set it to no, which is what I did, but that only
>> set it for my account. I want it to be the global setting for everyone in
>> my
>> organization. I do not want to tell everyone that they need to set it
>> since
>> they do not have the 'modify self' right so they do not get the
>> preferences
>> link. How can I globally set this for everyone?
>>
>> Thanks,
>> Laura
>>   
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 2010 RT Training Sessions!
> San Francisco, CA, USA - Feb 22 & 23
> Dublin, Ireland - Mar 15 & 16
> Boston, MA, USA - April 5 & 6
> Washington DC, USA - Oct 25 & 26
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
> 
> 

-- 
View this message in context: http://old.nabble.com/History-order-3.8.7-tp27851559p27855194.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.