[rt-users] Forwarded tickets show as MIME-encoded attachments within attachments

[Laura Grella]

I also would like to know more about forwarded tickets. I get the same
behavior as the previous poster.

Nick Kartsioukas-3 wrote:
> 
> When forwarding tickets (or a single ticket transaction) in RT 3.8.7, RT
> generates an email with an attachment, and within that attachment is
> another MIME encoded attachment.  This is not very useful, at least not
> in Outlook or Thunderbird.  Is there a way to reduce the number of times
> the ticket content gets wrapped up in attachments (and maybe send as
> plaintext instead of MIME encoded)?  I couldn't find anything in
> RT_Config.pm about ticket forwarding behavior.  Thanks!
> 
> RT 3.8.7 running under Apache 2 with FastCGI, email is configured as:
> Set($MailCommand , 'sendmail');
> Set($SendmailArguments , "-oi");
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