[rt-users] Change queue with a scrip before ticket creation.

[Jason A. Smith]

On Tue, 2010-03-09 at 15:59 -0500, Jason A. Smith wrote:
> On Mon, 2010-03-08 at 14:29 -0500, Jason A. Smith wrote:
> > 
> > I am trying to get the scrip to not notify anyone when the ticket is
> > automatically moved to a different queue, which is easy, but if the
> > ticket is not moved, it should notify the AdminCcs, just like normal.
> > What code in a Scrip will duplicate that default notify action?
> 
> I tried looking through the RT code to see if I could duplicate the
> built-in notify admincc action, and came up with this custom action prep
> scrip:
> 
> my $ScripActionObj = $self->ScripActionObj;
> $ScripActionObj->Load('Notify', $self->TemplateObj->Id);
> $ScripActionObj->SetExecModule('Notify');
> $ScripActionObj->SetArgument('AdminCc');
> $ScripActionObj->LoadAction(TransactionObj => $self->TransactionObj,
>                             TicketObj => $self->TicketObj);
> return($ScripActionObj->Prepare);
> 
> but it doesn't work right.

Okay, I think I found my mistake.  I was missing an argument when
calling LoadAction:  ScripObj => $self->ScripObj

After adding that, it seems to work right.  Is this the right way to
replicate the built-in "Notify AdminCcs" Action with your own custom
scrip action?

~Jason


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|  Jason A. Smith                          Email:  smithj4 at bnl.gov |
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