[rt-users] modifying From: header in global template to pull from queue description

[Busalacchi, Eric]

It's currently set to 0 and right now I'm getting the actual queue email
addresses in the From: line.  Which, honestly, I like and think makes
the most sense.  The problem is that management would like the From:
address to look like "Support at Evare" in the inbox and not just the
email address.  So, when they reply in Outlook for example it would say
"Support Queue <Support at company.com>". 

Eric

-----Original Message-----
From: Raed El-Hames [mailto:rfh at vialtus.com] 
Sent: Wednesday, March 17, 2010 2:58 PM
To: Busalacchi, Eric
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] modifying From: header in global template to
pull from queue description

Eric;

What happens if you
Set($UseFriendlyFromLine , 0);

in your RT_SiteConfig.pm   ??

Roy

Busalacchi, Eric wrote:
>
> I tried searching the archive a bit for the answer but I wasn't able 
> to pin down exactly what I'm doing wrong.  Basically we are trying to 
> give a friendly generic name to our queues.  Management doesn't want 
> the "User Name via RT" but something more generic depending on the 
> Queue.  What I'm trying to do is make the From: header pull from the 
> Queue description.  I've changed the template to have the following 
> header:
>
>  
>
> From: {$Ticket->QueueObj->Description()}
>
>  
>
> For example this queue has the description "Systems Queue".  When I 
> change the template to the above example the From: address shows up as

> Systems.Queue at company.com <mailto:Systems.Queue at company.com> .  I 
> would like it to just show up as "Systems Queue".  I know I can 
> statically do this for every queue but I would rather not have custom 
> templates in every queue configuration if possible. 
>
>  
>
> Your help is greatly appreciated.
>
>  
>
> Eric
>
>  
>