[rt-users] deny re-opening of resolved ticket

[Adam Allred]

Hello,

I am trying to configure RT to send an autoreply to a requestor if
they reply to a resolved ticket, and leave that ticket in a resolved
status.

I used the contributed custom condition 'ReplyToResolved' from the
wiki, 'autoreply to requestor' action, and a template with a basic
text alerting the requestor of a non-logged message, and the
auto-reply works. But, the ticket status changed from resolved to
open. Does anyone know of a way to autoreply _and_ ensure the ticket
remains in a 'resolved' status?

Thanks,

Adam