[rt-users] User information issue

[Kevin Falcone]

On Tue, Mar 23, 2010 at 09:38:26AM -0500, Poulter,   Dale wrote:
> 
>    We use ldap for authentication and information.  The account creation and update of user
>    information works great.  However,  we have some people that would like to use another email
>    address.  If we change the email in the account it is overwritten the next time they log into
>    the system.  Is there a way to not overwrite changes in the user's account?

This is how RT-Authen-ExternalAuth works
You'll either need to change its code to tweak the behavior to your
preferences, or possibly add a second account with the alternate email
address and then use RT-Extension-MergeUsers to have RT recognize both
emails

-kevin
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