[rt-users] Scrip - Autoclose on Admin reply

Jason Clarke jason.clarke at papercut.com
Tue Mar 23 23:11:14 EDT 2010


Hi list,

I'm looking for some guidance on setting up a scrip to provide a odd bit 
of functionality.

1) New email comes in.
2) Auto assigned to queue.
3) Auto-response goes to requester
4) Auto-notification goes to watchers
5) Watcher responds via email (thunderbird/outlook etc)
6) RT pushes response to requester
7) Custom Scrip sees that 5) came from a static list (or list of users 
in RT) and resolves the ticket.

Links to documentation or even a code sample would be greatly 
appreciated. I've gone through wiki.bestpractical.com without much 
success, but if there is "THE" page there, please link me :)

-- 
Regards,

Jason Clarke




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