[rt-users] Shouldn't RT use a "Errors-To" header in generated email?

Jerrad Pierce jpierce at cambridgeenergyalliance.org
Thu Mar 25 13:48:55 EDT 2010


> from what I can tell, RT does not use the “Errors-To” header for the mail it generates. Yesterday, a mail bounce problem for a queue watcher caused thousands of tickets to be auto-created in our installation. There is a huge dollop of blame for our not filtering out bounce messages or using existing bounce processing mechanism(s) in RT. But if RT added an Errors-To header (pointing to a non-auto-ticket-creating address), this sort of thing would not happen. What am I missing? (I must be, since otherwise the feature would exist by now).
Alas, Errors-To is deprecated, but you can add Errors-To or
Return-Path to a template pretty easily.

The problem also lies in part on the other side since RT does set
Precedence:bulk by default.
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