[rt-users] Problem with custom Template

[Brian Lawson]

Still a newbie.  Using RT 3.8.2

I've been playing around with making an OnOwnerChangeNotifyOwner scrip
and I am having parsing errors.

I am using just a NotifyOwner Action with a custom template with the
stage as TransactionCreate.  

Here is my template:

To: { my $old_owner = RT::User($RT::SystemUser);
$old_owner->Load( $Transaction->OldValue );
$old_owner->EmailAddress || $Transaction->OldValue}
Subject: [{$rtname} Ticket #{ $Ticket->Id( ) } Owner Change Notification

A ticket that you owned:
   {Subject: $Ticket->Subject()}

is now owned by 
   {$Ticket->OwnerObj->Name()}


{$RT->WebURL}Ticket/Display.html?id={$Ticket->Id}

I'm seeing the following error in the rt.log:

[error]: Template parsing error: Undefined subroutine &RT::User called
at template line 1. 
Stack:
  [template:1]
  [/opt/rt3/bin/../lib/RT/Template_Overlay.pm:425]
  [/opt/rt3/bin/../lib/RT/Template_Overlay.pm:332]
  [/opt/rt3/bin/../lib/RT/Template_Overlay.pm:312]
  [/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:157]
  [/opt/rt3/bin/../lib/RT/Action/Notify.pm:69]
  [/opt/rt3/bin/../lib/RT/ScripAction_Overlay.pm:230]
  [/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:435]
  [/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:240]
  [/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:169]
  [/opt/rt3/bin/../lib/RT/Record.pm:1456]
  [/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:2796]
  [/opt/rt3/bin/../lib/RT/Interface/Web.pm:1068]
  [/opt/rt3/share/html/Ticket/ModifyPeople.html:75]
  [/opt/rt3/share/html/autohandler:311]
(/opt/rt3/bin/../lib/RT/Template_Overlay.pm:420)

Please help,
Brian

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