[rt-users] Reports based on duration between open and update/closed

[Jesper Henriksen]

On Wed, Mar 24, 2010 at 09:58:37AM -0700, Allen wrote:
> > Is there a way to get reports on how much time a ticket has been open?
> 
> I know this is not the sanctioned way to do things because it is not
> using RT APIs, but it works for now:
> [..lots of SQL..]

Thanks. But we were hoping that RT itself could show the report. I'm
surprised that doesn't seem to be implemented.

-- 
Jesper Henriksen <jesper at catnet.dk>