[rt-users] RT 3.8.7 : text/plain attachements not sent

[Robert Grasso]

Hello,

I have been reported by our users that 'some' attachments were not actually attached. After having searched this issue, it appears
that if we attach files that the browser reports as having the MIME type of text/plain, these files are not sent, they even do not
appear inline to the recipient. But they are registered into the ticket normally.

Do other RT 3.8.7 (or lower ?) users have the same problem ? Does anybody has a solution ? I browsed the mailing-list, find many
discussions about text/plain files, but not my case specifically.

My users report that in 3.6.1 (our previous version, installed on an older CentOS 4), they were able to send text attachments.

I installed RT 3.8.7 on a CentOS 5.4 OS; I installed many Perl modules from Rpmforge, and as all could not be installed that way, I
finished with make fixdeps. Hopefully it is not an issue with some Perl module version. As I don't see ANYTHING in RT's log nor in
httpd.log (log level already set to 'debug'), I can't even guess what is happening and what to look for - I don't have a clue.

Best regards

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Robert GRASSO – System engineer

CEDRAT S.A.
15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE 
Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4 56 38 08 30
mailto:robert.grasso at cedrat.com - http://www.cedrat.com