[rt-users] merge users(?)

[HS]

Hi Ken,
could you provide this scrip, please? Would like to give it a try.

Thanks!

best

--- Kenneth Crocker <kfcrocker at lbl.gov> schrieb am Fr, 30.4.2010:

Von: Kenneth Crocker <kfcrocker at lbl.gov>
Betreff: Re: [rt-users] merge users(?)
An: "who else" <bogey_63 at yahoo.com>
CC: rt-users at lists.bestpractical.com
Datum: Freitag, 30. April, 2010 18:34 Uhr

Bogey,

Did you consider just making the extra Users Cc's on the Ticket? Then all you would have to do is make sure there was a notification scrip for Cc's on whatever. We have a scrip that will "Add a Ticket CC" for all Cc's on an email when a ticket is created or on correspondence. That way, you don't have to have a CF and monitor/maintain it. I think it simpler.


Kenn
LBNL

On Fri, Apr 30, 2010 at 9:27 AM, who else <bogey_63 at yahoo.com> wrote:



Someone, please?



TIA



w_e



who else wrote:

>

> Well,

> it seems it works.

>

> BUT:

>

> I worked it out this way:

>

>>There is a scrip that can do this:

>

>>http://wiki.bestpractical.com/view/AddRequestor

>

>>You create a custom user field called othermail and populate it with the

>>people you want to get the email. All, the other IBMers will be added as

>>requestors whenever one of them requests. We've done this for some

>>supervisors who want to keep an eye on all calls made by their staff.

>

> Unfortunately this only works for ONE additional othermail but not two. It

> only accepts the first emailadress. Anybody out here, to point me in the

> right direction please, am not a programmer, so i'd appreciate your help.

>

> Thank you very much.

>

> w_e

>

> PS: Besides this it works like a charm ;-)

>



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