[rt-users] shredder access

ronald higgins ronald.higgins at gmail.com
Mon May 10 02:28:28 EDT 2010


Good Morning Fellow RT Users.

I'm very much new to the RT scene so apologies if this has come up before.
1 of our RT queues has +-300k false tickets (autoresponders, spam etc etc).
The queue administrator would like access to remove those tickets via
Shredder (built into RT).

Now logged in as root i have the "shredder" option but not when logged
in as a normal
user. Is there a permission that I can set somewhere that will allow
me to grant a specific
user access to the Shredder function ?

Regards

Ronald



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