[rt-users] RT::Action not found after upgrade 3.8.2 -> 3.8.8

[Ruslan Zakirov]

Hello,

Try to change RT::InitClasses( Heavy => 1 ) to RT::InitClasses( Heavy
=> 0 ) in webmux.pl instead of using the patch (revert it) and report
back if it helps.

On Tue, May 11, 2010 at 4:58 PM, Raghu Siddarth <raghusiddarth at gmail.com> wrote:
> I got the same issue here. Upgrade script went through without any errors,
> cleared mason and restarted apache, but it failed to start with the
> following error :
>
> [error] Require of RT::Action:: failed.
>
> Can't locate RT/Action/.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib
> /opt/rt3/local/plugins/RT-Extension-PriorityAsString/lib /opt/rt3/bin/../lib
> /etc/perl /usr/local/lib/perl/5.8.8 /usr/local/share/perl/5.8.8
> /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8
> /usr/local/lib/site_perl . /etc/apache2) at (eval 1318) line
> 3.\n\nCompilation failed in require at (eval 2) line 1.
>
> [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server
> ritsnet-rt.mine.nu:0, exiting...
>
>
> Thanks Razvan for the quick fix below. It worked for me. I'm trying to
> understand why are only a few users getting affected.
>
>  -- Raghu Siddarth
>
> On Mon, May 10, 2010 at 5:03 PM, Razvan Cosma <razvan.cosma at gmail.com>
> wrote:
>>
>> Can't figure out the problem source, and I am in a hurry, so for now:
>> if(eval "require $type") {
>>     $self->{'Action'}  = $type->new ( Argument => $self->Argument,
>>                                       CurrentUser => $self->CurrentUser,
>>                                       ScripActionObj => $self,
>>                                       ScripObj => $args{'ScripObj'},
>>                                       TemplateObj => $self->TemplateObj,
>>                                       TicketObj => $args{'TicketObj'},
>>                                       TransactionObj =>
>> $args{'TransactionObj'},
>>                                     );
>>     } else {
>>       warn "Require of $type failed.\n$@\n";
>>     }
>> Then application seems to work fine otherwise.
>>
>> On Mon, May 10, 2010 at 2:22 PM, Razvan Cosma <razvan.cosma at gmail.com>
>> wrote:
>>>
>>> OK, tried another trick now: created a RT/Action/.pm file that only does
>>> print caller(); and it seems it's called from RT::ScripAction which leads to
>>> the file ScripAction_Overlay.pm and at line 173
>>> eval "require $type" || die "Require of $type failed.\n$@\n";
>>> still digging..
>>>
>>>>
>>>> On Mon, May 10, 2010 at 2:17 PM, Richard Pijnenburg <Richard at widexs.nl>
>>>> wrote:
>>>>>
>>>>> I have the same issue.
>>>>>
>>>>> Cleaned the mason cache and restarted apache, but same result.
>>>>>
>>>>>
>>>>>
>>>>> Met vriendelijke groet / With kind regards,
>>>>>
>>>>> Richard Pijnenburg
>>>>> Changes and Incident Coordinator
>>>>>
>>>>> WideXS                                  http://www.widexs.nl
>>>>> Tel +31 (0)20 7570780              Fax +31 (0)20 6116302
>>>>> Zekeringstraat 43,                    1014 BV Amsterdam, NL
>>>>>
>>>>>
>>>>>
>>>>> From: rt-users-bounces at lists.bestpractical.com
>>>>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Steve
>>>>> Anderson
>>>>> Sent: Monday, May 10, 2010 12:43 PM
>>>>> To: Razvan Cosma; rt-users at lists.bestpractical.com
>>>>> Subject: Re: [rt-users] RT::Action not found after upgrade 3.8.2 ->
>>>>> 3.8.8
>>>>>
>>>>>
>>>>>
>>>>> Did you do the step of wiping out the Mason cache?
>>>>>
>>>>>
>>>>>
>>>>> From: rt-users-bounces at lists.bestpractical.com
>>>>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Razvan Cosma
>>>>> Sent: 10 May 2010 11:35 AM
>>>>> To: rt-users at lists.bestpractical.com
>>>>> Subject: [rt-users] RT::Action not found after upgrade 3.8.2 -> 3.8.8
>>>>>
>>>>>
>>>>>
>>>>>  Hi all,
>>>>> Just did a ./configure && make upgrade, and while there were no errors
>>>>> and all dependencies seem to be in place, httpd won't start anymore (running
>>>>> on centos with mod_perl), complaining about
>>>>> [error] Require of RT::Action:: failed.\nCan't locate RT/Action/.pm in
>>>>> @INC
>>>>> This looks like a typo in some file or scrip, but I have done a grep in
>>>>> the webroot, and deleted all my scrips from mysql - it wasn't there
>>>>> There's no file name in the error, only
>>>>> at (eval 2442) line 3.\n\nCompilation failed in require at (eval 2)
>>>>> line 1.\n
>>>>> Any hints on where this eval happens?
>>>>> Thank you very much
>>>>>
>>>>>
>>>>>
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>
>
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-- 
Best regards, Ruslan.