[rt-users] Scrip to unown and change queue so we can keep all queues hidden?

Mike Johnson Mike.Johnson at NorMed.ca
Thu May 13 10:34:15 EDT 2010


Hi everyone,

I'm curious if anyone has ventured out to build a scrip that would unown a ticket, and reassign to another queue based on a custom field value.

Basically what I was looking for was the ability to hide all other queues from a group of support staff.  But when they get a ticket that doesn't belong to them, they can remove themselves as owners, and put the ticket in the appropriate queue.  Now if you have the queues hidden, the only thing I could think of is let the RT-system remove them as owner, and change the queue based off of a custom field value they'd change.

Is it possible?

Has anyone done it?

Thanks!


Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at normed.ca
Technology assistance: email nosmhelpdesk at normed.ca 
Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays: 
Off campus toll free 1 (800) 461-8777, option 8, or locally either 
(705) 662-7120 or (807) 766-7500





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