[rt-users] FW: Comments.

[Kenneth Crocker]

Richard,

Have you checked *ALL* scrips to see if there is one that is initiated by
comments? Although this is not normal, someone could have created such a
scrip.

Kenn
LBNL

On Fri, May 14, 2010 at 2:59 AM, Richard Mealing <richard at fastnet.co.uk>wrote:

>  Hi everyone,
>
>
>
> I’m having issues with comments on RT, whereby someone in our company that
> does not use the system replies using the comment address and this comment
> goes off to the requester still.
>
>
>
> I have set-up a comment address and as far as I can see it’s working
> correctly, but sometimes it goes off to the requester.
>
>
>
>
>
> I have been testing and when *I* do it the comment does not come back to
> my test address, but if a customer emails, we send a comment to the sales
> team, they reply (using outlook) and the comment goes off back to the
> customer.
>
>
>
> Can someone tell me how to overcome this issue?
>
>
>
>
>
> I have this set –
>
>
>
> Set($CorrespondAddress , 'help at mydomain.co.uk');
>
>
>
> Set($CommentAddress , 'help-int at mydomain.co.uk');
>
>
>
>
>
>
>
> I also have this set in fetchmail –
>
>
>
> less /usr/local/etc/fetchmailrc
>
> poll mail.mydomain.co.uk proto pop3:
>
> username help0x023box   password blahblah   mda "/usr/local/bin/rt-mailgate
> --url http://rt.mydomain.co.uk --queue Help --action correspond --debug"
>
> username richtesthelp   password blahblah   mda "/usr/local/bin/rt-mailgate
> --url http://rt.mydomain.co.uk --queue Help --action comment --debug"
>
>
>
> What other information do you need?
>
>
>
> Richard
>
>
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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>
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