[rt-users] No To: Field being generated.

[Mauricio Tavares]

On Fri, May 14, 2010 at 6:24 PM, Ruslan Zakirov <ruz at bestpractical.com> wrote:
> Hello,
>
> I believe you should become more familiar with NotifyActor option.
>
      I apologize but I am still confused. From what I read
http://wiki.bestpractical.com/view/EmailInterface, I thought
NotifyActor was just there to select whether the person who replied to
the ticket gets a copy of this reply or not. Here is my test email,
which I sent from my gmail account, after being passed through RT:

Subject: [domain support #1186] A Test
From: "Mauricio Tavares" <raubvogel at gmail.com>
Date: Wed, 12 May 2010 15:28:42 -0400
Return-Path: <raubvogel at gmail.com>
Delivered-To: mauricio at domain.com
Reply-To: support at domain.com
In-Reply-To: <AANLkTiksnE66lAyxlkCIh3G6i0A2wDBCIMpGWyaAgVI_ at mail.gmail.com>
References: <RT-Ticket-1186 at domain.com>
<AANLkTiksnE66lAyxlkCIh3G6i0A2wDBCIMpGWyaAgVI_ at mail.gmail.com>
Message-ID: <rt-3.6.7-23269-1273692522-49.1186-4-0 at domain.com>
Precedence: bulk
X-RT-Loop-Prevention: domain support
RT-Ticket: domain support #1186
Managed-by: RT 3.6.7 (http://www.bestpractical.com/rt/)
RT-Originator: support at domain.com
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8

The System is Down

Now, mauricio at domain.com is a member of the support group, so it
should receive this email. But, as you can see from above, there is no
To: field.

> On Sat, May 15, 2010 at 1:34 AM, Mauricio Tavares <raubvogel at gmail.com> wrote:
>> On Tue, May 11, 2010 at 3:21 PM, Ruslan Zakirov <ruz at bestpractical.com> wrote:
>>> Mauricio,
>>>
>>> Without logs and additional info we can not help you.
>>>
>>     Sorry for that. I sent a test email,
>>
>
> --
> Best regards, Ruslan.
>