[rt-users] Date format to set Due Date with scrip?

[Steven Platt]

I added these but got the same result.

-----Original Message-----
From: Loos, Christian [mailto:CLoos at netcologne.de] 
Sent: 20 May 2010 15:41
To: Steven Platt
Cc: rt-users at lists.bestpractical.com
Subject: AW: Date format to set Due Date with scrip?

You need in Custom action prep code: 
return 1;
and at the end of my example also a: 
return 1; 


> -----Ursprüngliche Nachricht-----
> Von: Steven Platt [mailto:Steven.Platt at hpa.org.uk] 
> Gesendet: Donnerstag, 20. Mai 2010 15:44
> An: Loos, Christian
> Cc: rt-users at lists.bestpractical.com
> Betreff: RE: Date format to set Due Date with scrip?
> 
> Thanks Chris,
> 
> Unfortunately this gives me a 'ticket could not be created due to an
> internal error' message. Tried it both as a regular and as a 
> privileged
> user.
> 
> The notification emails are generated but a search for the 
> ticket number
> gives 'Could not load ticket NUMBER'. The ticket number is also
> incremented.
> 
> 
> teve
> 
> 
> -----Original Message-----
> From: Christian Loos [mailto:cloos at netcologne.de] 
> Sent: 20 May 2010 14:24
> To: Steven Platt
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: Date format to set Due Date with scrip?
> 
> I think better would be this way:
> 
> my $Due = new RT::Date( $self->CurrentUser );
> $Due->SetToNow;
> $Due->AddDays( 7 );
> $self->TicketObj->SetDue( Format =>, 'ISO', Value => $Due->ISO );
> 
> 
> -- 
> Chris
> 
> Am 20.05.2010 14:28, schrieb Steven Platt:
> > Hi,
> > 
> > The config setting 'Requests should be due in:' is not 
> working, so I'm
> > trying to write a scrip to set the DueDate on ticket 
> creation. I'm on
> RT
> > v3.6.2 and don't want to upgrade just for this issue.
> > 
> > Following advice on the wiki I've got the following
> > 
> > Condition:      On Create
> > 
> > Action:         user defined
> > 
> > Template:       Global template: blank
> > 
> > Custom action prep code:        1;
> > 
> > Custom action cleanup code:
> > 
> > use Date::Calc qw(:all);
> > 
> > ($year,$month,$day) = Today([$gmt]);
> > 
> > ($year2,$month2,$day2) = Add_Delta_Days($year,$month,$day,"7");
> > 
> > $string = Date_to_Text($year2,$month2,$day2);
> > 
> > $lower = ISO_LC($string);
> > 
> > $self->TicketObj->SetDue($lower);
> > 
> > Due Date is not set though L
> > 
> > Running this on command line, $lower prints a date formatted as 'thu
> > 27-may-2010'
> > 
> > I can hack around with the date format if someone can tell 
> me what it
> > should be so that RT will accept it into the database (postgres).
> > 
> > Thanks
> > 
> > Steve
> > 
> > Dr Steven Platt
> > 
> > Bioinformatician
> > 
> > Health Protection Agency
> > 
> > Centre for Infections
> > 
> > London
> > 
> > ___www.hpa.org.uk/bioinformatics_
> <http://www.hpa.org.uk/bioinformatics>
> > 
> >
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