[rt-users] Multiple owners(approvers) for ticket approval

Kevin Falcone falcone at bestpractical.com
Thu May 20 16:42:12 EDT 2010


On Wed, Apr 21, 2010 at 03:17:01PM +0900, Yuichiro Tokumaru wrote:
> 
> I would like to set multiple approvers on some tickets of the queue.
> The reason is that tickets have to wait for only one owner's back when he is absent.
> AdminCC can approve the ticket, but I'm not satisfied with the RT's behavior which is different between Owner and AdminCC.
> 
> When I set multiple owners, RT sets the approver to nobody and doesn't work.
> Who can set multiple owners(approvers) for ticket approval ?

You want to use AdminCc in this case.  Can you explain further what
"sets the approver to nobody and doesn't work" means?  I've definitely
configured Approbals using AdminCcs, although it was for newer
versions of 3.8 than 3.8.4

-kevin
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100520/68d8d18a/attachment.sig>


More information about the rt-users mailing list