[rt-users] Trouble: I need to parse the issue ticket

[Pablo Silva]

Yes, now works!!, where I can find documentation about methods and
object more ilustrative..?, because it's not easy to read the perldoc
xxx.pm, there's some tutorial for to learn about object's, methods?

Thanks in advance!
-Pablo


On Sat, May 22, 2010 at 12:11 PM, Bjoern Schulz <bjoern.schulz at desy.de> wrote:
> hi,
>
> check that
> http://wiki.bestpractical.com/view/ExtractCustomFieldValues
>
> For me it works fine.
>
>
> -bjoern
>
> Am 22.05.2010 17:31, schrieb Pablo Silva:
>>
>> Hi!, I would like to parse the issue Ticket on the Create event,
>> because inside the e-mail i need to search word Precio and to get the
>> Value, for Example:
>>
>> [root at rt ~]# mail rt-compras at rt.osa.cl
>> Subject: Test
>>
>> Bla bla
>>
>> Precio: 2000
>>
>> .
>> Cc:
>> [root at rt ~]#
>>
>> Send an e-mail to rt.
>>
>> I use this code but dosen't work, and don't know why.., the code is:
>>
>> $self->TransactionObj->Content()  =~ /Precio: (.*) /i
>>
>> That's my scrip on rt 3.8.7
>>
>> Condition: On Create
>> Action: User Define
>> Template: Global Template Blank
>> Stage: Transaction Stage
>>
>> Custom action preparation code:
>>
>> my $precio=0;
>>
>> if ($self->TransactionObj->Content()  =~ /Precio: (.*) /i ) {
>>   $precio=$1
>> }
>>
>> $RT::Logger->debug("Que es esto? " . $self->TransactionObj->Content() );
>>
>>
>> $self->TicketObj->AddCustomFieldValue( Field =>  'Precio', Value =>
>>  $precio );
>>
>> return 1;
>>
>>
>> Custom action cleanup code:
>>
>> my $funcionario;
>> $funcionario="";
>>
>> if ($self->TicketObj->FirstCustomFieldValue('Precio')  le 200){
>>    $funcionario="cfigueroa";
>> } else {
>>    $funcionario="msilva";
>> }
>>
>> $self->TicketObj->SetOwner($funcionario,'Give');
>> $self->TicketObj->SetQueue("General");
>>
>> return 1;
>>
>>
>> Thanks in advance..
>>
>> Pablo
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>