[rt-users] Different rights in queues for different unprivilegedusers

[Kenneth Crocker]

Oriol,

Don't get caught up in the term "Unprivileged". You can have ALL your users
as "Privileged" and not give them any rights and have the same thing. I
suspect what you will need to do is make all your Users "Privileged" and
create a couple  "User-defined" groups with very limited rights and use
those groups for this purpose.

Kenn
LBNL

2010/5/25 Oriol Martí <omarti at cesca.cat>

>  Hello,
> to make privileged the users it can be a solution, but when I'm login with
> a privileged user the interface is very different, and for me is more
> interesting the unprivileged user.
> The users create tickets by the webui, no by mail.
>
> Somebody knows how can I have the unprivileged webui to a privileged user?
>
> THX!
>
> On 21/05/10 14:39, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote:
>
> Only idea so far is: make them priviledged, and grant them only needed
> rights to specific queues.
>
> Another idea: how do they create ticket? Webui or mail? If mail you could
> some magic on mailer level?!
>
> ----- Originalnachricht -----
> Von: rt-users-bounces at lists.bestpractical.com
> <rt-users-bounces at lists.bestpractical.com><rt-users-bounces at lists.bestpractical.com>
> An: rt-users at lists.bestpractical.com <rt-users at lists.bestpractical.com><rt-users at lists.bestpractical.com>
> Gesendet: Fri May 21 12:47:51 2010
> Betreff: [rt-users] Different rights in queues for different
> unprivilegedusers
>
> Hello,
> I want to create some unprivileged users and get rights for create
> ticket to everyone to different queues. If I have two unprivileged
> users: user1 and user2, and two queues: queue1 and queue2, I would like
> that user1 can only create tickets on queue1 and user2 con only create
> tickets on queue2.
> I have seen that when I configure the rights for a queue, I can
> configure the rights for all the unprivileged users, but not for one of
> them.
> I think that the best think to do that is to add an unprivileged user to
> a group and assign the rights to the group, but I can't add unprivileged
> users to a group.
>
> Somebody can help me?
>
> I'm using RT version 3.6.3
>
> Best regards
>
> --
> ......................................................................
>         __
>        / /          Oriol Martí i Bonvehí
> C E / S / C A      Departament de Sistemes i Xarxes
>      /_/            Centre de Supercomputació de Catalunya
>
> Gran Capità, 2-4 (Edifici Nexus) · 08034 Barcelona
> T. 93 205 6464 (ext. 505) · F.  93 205 6979 · omarti at cesca.cat
> ......................................................................
>
>
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> --
> ......................................................................
>        __
>       / /          Oriol Martí i Bonvehí
> C E / S / C A      Departament de Sistemes i Xarxes
>     /_/            Centre de Supercomputació de Catalunya
>
> Gran Capità, 2-4 (Edifici Nexus) · 08034 Barcelona
> T. 93 205 6464 (ext. 505) · F.  93 205 6979 · omarti at cesca.cat
> ......................................................................
>
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
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